We believe in ensuring that you receive the highest-quality products and are completely satisfied with your purchase. Our goal is to handle all issues as respectfully and as reasonably as possible because we believe when we treat our customers fairly, they are fair with us.
If you are not completely satisfied, you may return your item(s) within 45 days of the purchase date for a refund if the item(s) is/are unworn and clean with the original tags attached. Returns containing pet hair, stains or odors cannot be accepted.
Returns containing pet hair, stains or odors cannot be accepted. Additionally, you can exchange your item(s) for a different size or color, or receive store credit for your purchase within 90 days of the purchase date.
Currently, we can only support exchanges related to size or color. We may also be able to exchange your product for a product of equal or lesser price and refund you the difference.
However, we are unable to exchange less expensive items for more expensive items.
If you do not have your order number, you can log in to your Truewerk Account here and go to your order history to find your order number.
It can also be found inside the box you received your order in on the packing slip (the piece of paper), the number will be listed as the "PO#".
Truewerk garments carry a one year limited warranty which covers manufacturing defects in materials and workmanship. Our warranty does not cover damage due to normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of work on the job site.
We use FedEx ground for our shipping. So it usually takes between 3-5 days for your package to get back to us.
Then it takes a day or two for us to process your return.
If you are returning your item for a refund to your original payment method using our prepaid shipping label, the price of shipping will be deducted from your return.
At this time, we are unable to cover the cost of shipping on returns, however we can provide free shipping on your exchange item(s).
At this time, we can only process refunds to the credit card account used on the original order. This is the standard process for online refunds and your bank or financial institution will route the funds to you as soon as they process your credit.
If you are concerned about your return not processing, you can choose to receive a Truewerk Gift Card instead.
It takes between 8-15 days for you to receive your exchange in the mail. We send out the exchange package once we receive your return.
So the sooner you get your return in the mail the faster you will see you exchange.